Boundless Networks was one of the first operators to be awarded with UKWISPA Gold Accreditation in October 2018.
Accreditation demonstrates that Boundless operates to the highest standards of customer care and good neighbourhood in the industry.
In order to achieve Accreditation, Boundless demonstrated that we have the following in place:
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A customer code of conduct, ensuring that our customers have high standards of care and product specifications.
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A formal complaints procedure so that any serious issues will be handled professionally, courteously and fairly.
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Operational monitoring and standards to keep our network performing at its best all of the time.
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Procedures to help set customers’ expectations about WiFi coverage at their property where applicable.
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Participation in the UKWISPA Operator Code of Conduct. This is designed to help Fixed Wireless Access operators co-exist as good neighbours.